Customer expectations in retail are sky-high: instant answers, precise order updates, smooth returns, and personalized recommendations—24/7, in any language, on any device. Meeting that bar

Prompt-based chatbots let your teams and customers simply ask for what they need (“postpone delivery to tomorrow,” “ETA for route 12,” “create a damage ticket”)

In today’s fast-paced logistics landscape, managing last‑mile delivery has become increasingly complex. From unpredictable traffic to delayed shipments and constant customer inquiries, logistics teams face

In today’s fast-paced digital landscape, customer expectations have reached unprecedented heights. E-commerce businesses must now provide instant, accurate, and personalized interactions to stay competitive. Enter

Introduction – from live-chat widget to mission-critical co-worker Just a decade ago, chatbots were glorified FAQ trees. Today they are sophisticated digital teammates that can

1. The Early Days: Rule-Based Decision Trees In the 1990s and early 2000s, chatbots were essentially interactive FAQs. Developers hard-coded if-then rules or long decision