In today’s fast-paced digital landscape, customer expectations have reached unprecedented heights. E-commerce businesses must now provide instant, accurate, and personalized interactions to stay competitive. Enter

Introduction – from live-chat widget to mission-critical co-worker Just a decade ago, chatbots were glorified FAQ trees. Today they are sophisticated digital teammates that can

1. The Early Days: Rule-Based Decision Trees In the 1990s and early 2000s, chatbots were essentially interactive FAQs. Developers hard-coded if-then rules or long decision

Featuring Trendbot by Trendplus In today’s fast-paced digital landscape, businesses are increasingly turning to AI-driven solutions to enhance customer support. Prompt-based chatbots, in particular, have

In the last few years, chatbots have evolved from simple scripted responders into intelligent digital assistants. Remember those early chatbots that could only handle a