The Evolution of Chatbots: From Rule-Based Scripts to AI-Powered Conversations
1. The Early Days: Rule-Based Decision Trees In the 1990s and early 2000s, chatbots were essentially interactive FAQs. Developers hard-coded if-then rules or long decision trees. When users typed a phrase that matched a predefined pattern, the bot returned a scripted response. Strengths Fast to build for small, well-defined domains Fully deterministic (every input leads […]
How Prompt-Based Chatbots Transform Customer Support
Featuring Trendbot by Trendplus In today’s fast-paced digital landscape, businesses are increasingly turning to AI-driven solutions to enhance customer support. Prompt-based chatbots, in particular, have emerged as transformative tools, redefining how companies interact with their clientele. Trendbot, developed by Trendplus, stands at the forefront of this revolution, offering innovative solutions tailored to modern customer service […]
What Is a Prompt-Based Chatbot, and Why Your Logistics Business Needs One?
In the last few years, chatbots have evolved from simple scripted responders into intelligent digital assistants. Remember those early chatbots that could only handle a few preset questions? They often left customers frustrated with generic answers. Today, thanks to advances in artificial intelligence, a new generation of prompt-based chatbots is transforming how businesses handle inquiries. […]